It takes more than technology alone to deliver amazing experiences anywhere and anytime

Digital transformation is no longer about adding channels. It’s about shifting, combining, and crossing over with context. Technology is essential but it also requires real time insights, aligned and empowered front-line employees, and a willingness to continually improve. Most companies aren’t there yet.

Our solutions helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with your customers in the channels they want, when they want. We blend services with next-generation technology applications to deploy first class solutions.

We help our clients grow their businesses by helping them get to know their customers better. Because  Customer Engagement isn’t about moments, it’s about relationships. Better data and deeper insights reveal opportunities. Analytics turn insights into measurable success and logical next steps.

Our Execution Model

e.Services has adopted a unique process for developing successful, digitally driven Customer Engagement solutions for clients. The process is divided into six phases to facilitate direction and discovery, identification of opportunities and generation of ideas, engagement and strategy development and implementation, and measurement.

Customer Desire

Identifies which customers to engage, how we want to engage and it also pinpoints the value we want to unlock.

 

Engagement Idea

An effort the provokes or invites individuals to “take a role” in the experiences.

Identity

Creates compelling, data-inspired profiles of the customer segments that share similar behaviors, attitudes and motivations, to drive the desire.

Engagement Blueprint

Guides the strategic and creative development of the specific touch-points, value exchanges and overall impact.

Customer Journey

Maps the identity to reveal relevant moments, activities and touch-points to relentlessly pursue Customer Engagement opportunities.

Experience Map

Planning, creative, UX, CRM, and media and analytics teams collaborate to build the Experience Map, and define the KPIs and success metrics.

Area of Expertise

B2B

Business to Business Isn’t Business as Usual to Us
We see B2B marketing evolving into BSB – Business Serving Business. We think getting closer to your clients and understanding how best to serve them is essential to disrupting the competition and driving growth.

B2B

Social CRM

We Do Social for Grown-Ups
Social media has forever changed the way brands communicate with consumers. Used well, we believe it offers a live Customer Engagement platform that can promote social commerce and take customers from interest to advocacy.

Social CRM

Content Engagement

Content Drives Consumers
Mastering Customer Engagement via content marketing goes far beyond just making good creative. We take a scientific approach to content marketing. Market analysis and customer insight help reach, engage and activate the audience you’re after.

Content Engagement

eCommerce

Building Relationships Through eCommerce
We are specialists in seamless, multichannel engagement with customers before, during and after purchase. For us eCommerce is about more than the transaction, it’s an opportunity to extend awareness, unlock demand and build lasting customer preference.

eCommerce

CRM Solutions

Managing Relationships with Perfect Harmony
We help our clients translate business strategy into engaging personal experiences. We believe that when data and creativity meet, the customer journey gains value for everyone involved.

CRM Solutions

Digital Direct Marketing

Digital Platforms with a Direct Purpose
Over 90 percent of what we do is digital. And 100 percent of what we do is focused on the people who matter to your business. So we don’t just make banners, emails, tweets or posts. We create disciplined, data-based digital direct campaigns that bring measurable results.

Digital Direct Marketing

Data & Analytics

Data, Deciphered
Data inspires creativity, amplifies content and optimizes engagement. So we’re deeply involved in building new capabilities, identifying technology solutions and helping clients harness the power and potential of data throughout their businesses

Data & Analytics

User Experience

Seamless Experience Improves Engagement
We work with clients to create transformational business platforms. User experience is where storytelling and utility converge to form Customer Engagement. So finding better ways to deliver benefits, provide services, or sell products is one of the most important things we do for our clients

User Experience