Africa World Airlines (AWA) reached out for an outsourced partner to provide a customer engagement and management platform with inbound and outbound capabilities to support its customer service operations.
A 4-seat outsourced multi-channel contact center was implemented by e.Services to handle AWA’s customer queries and flight reservations.
Africa World Airlines (AWA) also realized the impact of social media on its brand reputation. Similarly, the social media engagement function was outsourced to e.Services ensuring a comprehensive approach to customer experience management.
Client: Africa World Airlines
Date: April 8, 2016
Skills: Contact Center Operations, IT-Support, SLA Monitoring, Social Media Engagement, Customer Experience