Barclays contracted e.Services and our partner (AVAYA) to implement a turn-key solution including the design and installation of a modern contact center to handle both inbound and outbound customer interactions.
A 24-seat Contact Center was implemented at the initial stage. The Contact Center platform was later upgraded to Avaya CMS for better efficiency and resiliency. Additionally a WFO CR was executed for increased productivity.
Client: Barclays Ghana
Date: July 8, 2007
Skills: Implementation, IT-Support, Advisory Services, Customer Experience