Barclays

Project Description

Barclays contracted e.Services and our partner (AVAYA) to implement a turn-key solution including the design and installation of a modern contact center to handle both inbound and outbound customer interactions.
A 24-seat Contact Center was implemented at the initial stage. The Contact Center platform was later upgraded to Avaya CMS for better efficiency and resiliency. Additionally a WFO CR was executed for increased productivity.

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