Mantrac Ghana Limited, the sole authorized dealer for Caterpillar Products in Ghana, contacted e.Services Africa Limited for inbound and outbound telemarketing campaign.
e.Services’ Brand Ambassadors contacted existing and prospective clients of Mantrac Ghana to offer two products (undercarriage & power systems). Reports were generated periodically and sent to the client (Mantrac) based on the Service Level Agreement (SLA).
Client: Mantrac Ghana Ltd.
Date: July 8, 2015
Skills: Value Marketing (Telesales & Data reconciliation), Customer Experience