Millicom S.A, operators of tiGO, required an expansion and centralization of their Call Center. The company was also seeking to upgrade its support capabilities across all customer touch points in order to become the market leader and differentiate itself in the market.
A 120-seat Call Center infrastructure comprising Predictive Outbound dialing, CTI capabilities, Call recording and multi-channel customer engagement hub was provided.
Similarly, tiGO approached e.Services for an outbound campaign to reconcile data on their subscribers. e.Services successfully contacted 500,000 subscribers to confirm and reconcile their registration details.
Client: Millicom Ghana (Tigo)
Date: July 8, 2007
Skills: Contact Centre Operations, Customer Experience, IT-Support, SLA Monitoring, Value Marketing (Data Verification & Cleaning)