The Social Security and National Insurance Trust (SSNIT) sought to align its human capital orientation to the company’s goals and objectives. This mandated the need to invest in significant employee skill enhancement and development.
e.Services executed a contact center customer service training programme that facilitated the efficient management of stakeholders’ interaction with SSNIT, enhanced the customer experience and SSNIT’s corporate image.
Date: July 8, 2015
Skills: Learning & Development, Advisory Services, Customer Experience