A Favorable BPO environment
• Strong and stable political environment
• Peaceful electoral processes & transition of presidents
• Favorable/transparent legal & regulatory environment
• Strong government support
• Large pool of workers with English language skills
• Availability of French & German speaking workers
• Workforce is flexible for 12-hour day/night shift or more
• Low attrition rates
• High quality of education with strong educational system and institutions
• High unemployment rate
• Cultural affinity to UK & USA
• Low cost of living
• BPO cost is 60 – 70% lower than source market
• Competitive cost differentials to UK & US as well as regional competitor South Africa
• Strong and Growing Service sector
• Thriving domestic market
• Proximity to EU (6hrs) and US markets (9hrs) via direct flight and similar time difference with most EU countries
Ghana has an ever improving infrastructure, including:
Ghana’s transport indicators are strong by most measures, they are well ahead of those found among low-income peers and nearing the levels expected of a middle-income country.
Compared with its peers, Ghana has good power generation capacity and has made impressive progress on electrification. Currently Ghana is facing challenges, however, there are pipeline of projects to produce over 3,000mw of power in Ghana by mid 2016, including 1000mw from GE. Also, the US government through the Millennium Challenge Corporation is working with the government of Ghana to fund up to 500 million USD to make the Electricity Corporation of Ghana more efficient in the distribution of power.
Ghana’s ICT sector is high by regional standards. About 80% of Ghana’s population live within access of a GSM voice signal.